The challenge
Thousands of annual warranty claims across 80,000+ products were processed manually, requiring deep product and warranty knowledge — slow, costly and unsustainable as the business grew.
The solution
Supahuman built a custom generative-AI copilot powered by OpenAI's GPT-4o, integrated with Carpet Court's systems to automate warranty-claim processing. Delivered in six weeks including training, integration and QA.
The results
- 98% reduction in claim processing time — weeks to minutes
- Over 1100% return on investment
“AI is transforming Carpet Court by automating our warranty claims assessment and installation compliance. What used to take days now takes only a few minutes.”