What we’re building, and where you fit.
Supahuman builds AI operating systems for complex, regulated industries. Our flagship product, VETos, is the AI operating system that vocational education providers run on — automating assessment design, learning design, compliance documentation, and operational workflow. Customers become 10× more productive, with every output audit-defensible and regulator-ready. We're now expanding into the Australian market — partnering with TAFEs, RTOs, and the broader VET sector — and this role owns how that growth lands.
As part of the Australian AI Success team, you'll own the success of Australian TAFE, RTO, and VET providers that engage with Supahuman. From the moment a customer first connects with us — platform signup, market activation, event, referral, or direct enquiry — your job is to drive their adoption of VETos. The role sits at the intersection of engagement, conversion, onboarding, adoption, and commercial growth.
This is not a passive support role. You'll proactively drive momentum, build trusted relationships with VET leaders and operational teams, and make sure customers get measurable value from VETos. You own the Australian customer portfolio and are accountable for the engagement, adoption, and growth outcomes across it — working closely day to day with marketing, product, delivery, and leadership.
“From 6 weeks to 6 minutes. That's the kind of step-change customers get when VETos lands properly — and your job is to make sure it lands properly.”
Why this role is worth your time.
Own the AU market customers for our flagship product
You'll be Supahuman's main point of customer ownership for VETos in Australia — leading how we land, onboard, and grow our AU client base. The portfolio is yours.
Build deep relationships in the VET sector
You'll work directly with TAFEs, RTOs, and other education providers as they modernise how they design and manage training and assessment. The relationships compound — in your network and in the sector's view of what AI-native looks like.
Work at the front edge of applied AI
VETos is one of the most advanced AI platforms operating in the VET sector. You'll help customers understand and adopt it day to day — not in slides, but in their actual workflows.
High autonomy, high ownership
You'll run the AU customer portfolio with significant independence. We back people who take initiative and own outcomes. You're not waiting for a playbook — you're shaping it.
Help shape how we scale
Your feedback will directly influence how we onboard, how we train customers, and how the product evolves. The Australia experience becomes the template for our next markets.
The scope is broad by design.
In any given week you’ll be opening new conversations, running onboarding, deepening adoption, and surfacing expansion opportunities — often across multiple customers in parallel.
Engagement & conversion
- Own Australian VET engagements with Supahuman — platform signups, market activation, events, referrals, and inbound enquiries.
- Engage new providers quickly and proactively, regardless of how they enter the funnel.
- Help prospects understand VETos, the path to value, and what success looks like for their organisation.
- Run trial and evaluation journeys that lead to committed customers.
- Support providers through purchasing decisions and contracting.
- Partner with marketing and leadership on market activation — events, campaigns, sector engagement — and convert the interest those activities generate.
- Maintain accurate pipeline and engagement records in SupahumanOS.
Onboarding & activation
- Act as the primary onboarding contact for new VETos customers in Australia.
- Run structured onboarding — day one, training, milestones, and check-ins.
- Help customers achieve early success outcomes quickly and confidently.
- Coordinate onboarding activity across stakeholders within client organisations.
Adoption & enablement
- Deliver onboarding sessions, workshops, and training for client teams.
- Drive engagement and platform usage across customer teams.
- Guide customers from initial use cases through to broader organisational rollout.
- Support practical use of VETos workflows — unit of competency setup, industry and learner profile generation, assessment and assessor guide generation, compliance mapping, and training resource generation.
Customer success & relationships
- Build trusted relationships with operational and executive stakeholders.
- Provide proactive, clear communication on progress, risks, and next steps.
- Monitor engagement and surface opportunities to improve the customer experience.
- Act as the internal voice of the Australian customer across product and delivery.
Rollout & change support
- Support organisations through broader rollout activities.
- Help client teams embed new workflows and operating models.
- Identify adoption risks and blockers early.
- Escalate where needed and drive momentum to resolution.
Feedback & continuous improvement
- Bring customer insights back into product, delivery, and go-to-market teams.
- Contribute to improving onboarding methodology, training materials, and the customer experience.
- Identify and flag expansion opportunities within your portfolio.
Be Brave. Be Hungry. Be Human.
We live by three values — and we’re searching for someone who embodies them and puts customers at the centre of their work.
Outcome-oriented. You take ownership and drive momentum — you identify next steps, solve problems, and keep customers progressing. Comfortable with ambiguity in fast-moving environments, and a confident communicator with stakeholders at every level.
Highly organised. You manage multiple customers concurrently without losing structure or responsiveness. A growth mindset — curious about AI, technology, and education — and commercially aware that engagement, retention, and expansion are how the business grows.
Customer-centric. You genuinely care about customer outcomes and how change feels for the people going through it. Collaborative and empathetic — you build trust quickly and work well across teams — honest and direct, even on hard topics.
What you’ll bring.
VET sector experience
- Ideally 5+ years in the Australian Vocational Education & Training sector.
- Strong understanding of training and assessment development.
- Familiar with units of competency, assessment practice, compliance requirements, and resource development.
Customer success, onboarding & conversion
- Ideally 3+ years in customer onboarding, customer success, implementation, or account management within a software or technology business.
- Converting inbound interest into committed customers.
- Running onboarding or rollout programmes across multiple customers concurrently.
- Proven ability to drive customer engagement and adoption outcomes.
Communication & stakeholder management
- Strong verbal and written communication.
- Facilitating customer meetings, workshops, and training — remotely and in person.
- Effective with both operational users and executive stakeholders.
Technology & AI fluency
- Strong technical affinity and comfortable operating in an AI-first environment.
- Confident demonstrating and explaining platform functionality to customers.
- Experience working with CRM and onboarding systems.
Delivery & coordination
- Strong organisation and project coordination.
- Can identify risks, escalate appropriately, and keep things moving.
- Comfortable working independently.
Change & adoption
- Experience supporting organisations through technology or operational change.
- Skilled at helping teams adopt new systems, workflows, and ways of working.
What good looks like, twelve months in.
Sound like you?
Tell us why you’re a great fit for the Customer Success Lead role — send your CV and a short note to jobs@supahuman.ai.
Apply — jobs@supahuman.aiSupahuman is an equal-opportunity employer. We hire for potential and value diverse perspectives.