Legal & Trust
How we work with you, in writing.
Our agreements, our policies, and the documents behind how we look after your data. If you need something in a particular format, write to hello@supahuman.ai.
Trust
How your data is handled, and how the AI behaves.
Security Statement
Hosting in Sydney, encryption, access controls, AI-specific safeguards and incident response. Our security management system is aligned with ISO 27001, with certification in progress.
Privacy Policy
What personal information we collect, why, and the rights you and your learners have, under New Zealand, Australian and UK privacy law.
Responsible AI
How we build and check AI for vocational education: grounded in the unit, reviewed before release, with people approving changes and assessors making every decision.
Sub-processors
The third-party services VETos and Nova 5 rely on, what each one does, and where it processes data.
Live availability and incident history are on our status page ↗.
Agreements
The terms you sign up to.
The Master Services Agreement governs everything we supply. The Product Schedule carries the terms specific to VETos and Nova 5, and the addenda below apply with it. Clause 18 of the agreement sets out the order of precedence.
Master Services Agreement
The General Terms for VETos and Nova 5 subscriptions, AI Studio builds and professional services.
VETos and Nova 5 Product Schedule
Ownership of AI outputs, the content indemnity, sensitive subject matter safeguards, suspension, insurance and subscription fees.
Data Processing Addendum
How personal data is processed under the agreement, with Australian, New Zealand and UK annexes.
Service Level Agreement
The availability commitment, service credits, support hours and response times.
Onboarding Services Schedule
What hands-on onboarding includes and how it runs.
Data Collection, Gathering and Use Policy
What data our systems gather, why, and the rules under which it is used.
Content & Copyright Statement
How VETos sources and generates learning content, and who owns what it creates.
Earlier agreements, kept for customers whose Order Form references them: the Master Subscription Agreement v1.9 and its Australia, New Zealand and United Kingdom schedules.
Nova 5 · Service descriptions & registers
What the service is, and what the AI decides.
Service description ↗
What Nova 5 provides: capabilities, delivery model and boundaries, kept current with the product.
Automated decisions register ↗
Every decision the AI is permitted to make and every one it isn't. Competency decisions always stay with people.
What's new ↗
The platform's change log: what shipped, and when.